COMPLAINTS & RETURNS
You would like to return one or more items? No problem, it is very important to us to satisfy you with our products and our service. Should this not be the case, we will take your order back within 30 days. Free. Please send your return to:
PONY & KLEID, Weihburggasse 22, 1010 Wien, Austria.
Please pick a transport service provider of your choice and let us know your shipping costs. As soon as your return arrives at our warehouse, we will refund your purchase price and your transport costs. Easy and uncomplicated. Our own quality assurance department checks each part, but if you should ever receive a faulty product, please write us an e-mail and send us, if possible, a photo of the defect or damage. We are happy to find a pragmatic solution with you. You do not have to give a reason for your return, but for the continuous improvement on our part, it would be very helpful. We thank you for that.